All orders require 7–10 business days for production (Monday–Friday only; weekends and holidays are not included). Once production is complete, shipping typically takes an additional 1–3 calendar days. If you need your order for a trip, event, or special occasion, please plan ahead and place your order early to avoid delays. Last-minute orders may risk late delivery, and if you cannot agree to this timeframe, we kindly ask that you refrain from ordering.
Tracking numbers are sent to the email address you provided at checkout. Once your item has finished production and packing, you’ll receive your tracking number to monitor your delivery in real time.
If you haven’t received tracking information yet, don’t worry—it will be sent as soon as your order is ready to ship. Please also double-check that your shipping address is correct when ordering.
If there are any discrepancies, our team will contact you via email to confirm the correct details before shipment. Be sure to check your inbox so we can ensure smooth delivery.
At AshGalleria, we value honesty and transparency—every customer receives their order, and we keep you updated throughout the process. Filing false disputes or chargebacks is illegal and considered fraud.
If you ever have an issue with your order, please reach out to us directly so we can resolve it quickly. Fraudulent chargebacks may also result in being restricted from future purchases and potential legal action.
We deeply appreciate our loyal and genuine customers—thank you for supporting us and allowing us to serve you with care.