Shipping & Delivery Policy

 AshGalleria – Shipping, Production & Cancellation Policy🌺 We want you to love every part of your shopping experience with us! Please review our policy details below to understand our process from order to delivery.

 


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Production & Processing Time

 

  • All items are made to order and take between 5-10 business days (business days DO NOT include Saturdays and Sundays) to be produced before shipping.
  • Orders are not processed or produced on weekends or holidays.
    • Example: Orders placed on a Friday will begin processing the following Monday.

We just wanted to kindly clarify that our business days are Monday through Friday only, as noted in our shop policies. Weekends (Saturday & Sunday) are not counted as production or shipping days.


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Shipping & Delivery Time


  • Once your order has been produced and shipped after the 7-10 business days (excluding Saturdays and Sundays), delivery takes approximately 1–3 business days via USPS.
  • A tracking number will be emailed to you as soon as your item ships.


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Carrier Delays & Lost Packages


  • AshGalleria is not responsible for any carrier-related delays once your order has shipped.
  • If your package is lost, delayed, or marked as delivered but not received, please contact USPS directly for assistance
  • You can file a claim with USPS using your tracking number.


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Order Cancellations

  • You may cancel your order within 24 hours of placing it.
  • After 24 hours, orders cannot be cancelled as they enter production and preparation for shipping.


💌 Need More Assistance?

If you have any more questions or need assistance regarding your order , feel free to reach out to our customer support team on our website. You can also checkout our Social Media Channels located on the bottom of the home page , to follow our accounts and stay updated and subscribe to our emails. We’re happy to help ! 🌺 Thank you for shopping with AshGalleria